GOVERNANCE POLICY: EL-6  Interactions with Members and Public


 POLICY TYPE: Executive Limitations
 DATE APPROVED: April 16, 2010



With respect to interactions with members or the public, the Registrar shall not cause or allow conditions, procedures or decisions that are unsafe, disrespectful, undignified, unnecessarily intrusive, or which fail to provide adequate confidentiality or privacy.  Accordingly, the Registrar shall not:

 1. Fail to ensure that the benefits and responsibilities of membership are clearly communicated.

 2. Fail to utilize whenever possible a consistent collaborative problem solving process which is in the best interests of the College and the public.

 3. Fail to establish a process which ensures that member and public concerns and complaints are responded to fairly, consistently, respectfully, and in a timely manner.

 4. Release to the public or media information regarding an investigation of a member that is currently underway.  Therefore the Registrar shall not:

 4.1  Proactively identify physicians under investigation.

 4.2  Confirm or deny that an investigation is in progress unless risk of harm is a possibility.

 4.3   Permit any external inquiry about an investigation underway to be handled by anyone other than the Registrar or designate.

 4.4   Release a document or information about a document that is in contravention of a direction of the Council that a document be excluded from access by the public and/or the public media pursuant to GP-15.

 4.5   Release a document or information about a document that is in contravention of a direction of the Council that has imposed conditions upon the release of such a document pursuant to GP-15.

 4.6   Paragraphs 4, 4.1, or 4.2 do not apply in circumstances in which a PIC report or other investigational report is:

4.6.1    Brought into the public domain through a court application;

4.6.2    Considered by the Council in open session without the Council excluding the report from access by the public and/or the public media; or

4.6.3.   Released in accordance with a conclusion by the Registrar that the release is consistent with the Council value of an appropriate balance between confidentiality and transparency found in GP-2.

5. Fail to make information about undertakings provided by physicians available to the public in the following circumstances:

 5.1  The information relates to a restriction or limitation on the physician’s ability to practice or relates to conditions with which the physician must comply in relation to the physician’s practice; and

 5.2   The undertaking was given to the College as a result of concerns arising from the physician’s conduct, performance or fitness to practice.

 5.3   The information made available to the public shall not include information which identifies the health status of the physician except in circumstances that the Registrar concludes the information should be released consistent with the Council value of an appropriate balance between confidentiality and transparency found in GP-2.

 5.4   The obligation to make information about undertakings public described in 5.1 and 5.2 shall not apply if the Registrar concludes that failing to make such information publicly available or limiting the amount of information that is publicly available would be consistent with the public interest and the College’s public protection mandate in E-2.