The Quality of Care Advisory Committee consists of three physicians and three non-medical persons
appointed by the Council of the College. The primary role of the
Committee is to resolve complaints regarding the conduct of physicians.
Complaints are received by the Registrar. By letter, personal or
telephone interview, complainants are informed of the role of the
College in protecting the public interest, including the workings of the Quality of Care Advisory Committee.
The complainant is asked to submit his/her complaint in writing,
providing their name, address and telephone number, the date of the
physician's service prompting the complaint, the nature of the complaint
and the name of any other physicians seen.
Complaints are often resolved by the Executive staff of the College.
Unresolved complaints are forwarded to the Quality of Care Advisory Committee which
meets approximately ten times per year. The most common issues dealt
with are missed diagnosis, substandard care, rudeness and lack of
communication. Most complaints are dealt with by a review of the written
documentation obtained. This may include the original letter of
complaint, the physician's letter of explanation, hospital charts, the
physician's office chart on the patient and other pertinent information.
Where appropriate, the Committee will seek opinions from specialists.
When necessary, the Committee will interview the complainant and/or the
Once information has been reviewed, a letter of opinion is provided
to the complainant and the physician against whom the complaint was
made. It is the expectation of the College that these letters will
provide direction to physicians for their future conduct and will inform
the patient about the propriety of the physician's treatment. These are
letters of opinion only and do not form a disciplinary record.
The Quality of Care Advisory Committee does not deal with complaints of a sexual nature. On occasion, the Committee
may have sufficient concerns to refer a matter to the Council of the
College for further action. Council has the authority to interview the
physician and may decide that further investigation, discipline or
competency proceedings are appropriate.
The College has no authority to order compensation for a patient who
may be aggrieved by a physician's actions nor does it provide support to
physicians who have been or may be sued for malpractice.
To assist the public in answering questions and concerns about the
service, attitude and conduct of a physician and the role of the College
in ensuring that each and every physician adheres to the standards of
practise and ethical conduct set by the College, the College has
developed a brochure on the complaints process. Included in the brochure
is the Complaints Toll Fee telephone number, 1-800-667-1668.
A report of the Committee's activities and a summary of its findings is published each year.
You may download a copy of the brochure Your Guide to the Complaints Process or you may request that it be sent to you in the mail by contacting the College office.
For more information, please see the Complaints section of this website.